Shipping Policy

At Happy Tails Co., we carefully prepare each order in small batches to ensure freshness, quality, and safety for your pup.

Processing Time

Orders are typically processed within 2–5 business days after your order is placed.

Because our treats are made in small batches with no preservatives or additives, some orders may require additional preparation time to ensure the freshest product possible.

Orders are processed Monday through Friday, excluding holidays.

Shipping Locations

We currently ship to:

• United States
• Canada

At this time, we do not offer shipping to Europe, Asia, or other international destinations.

Shipping Rates

Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Delivery Time

Estimated delivery times vary depending on your location and shipping carrier.

Typical delivery times:

• United States: 3–7 business days
• Canada: 7–14 business days

Please note that delivery times are estimates and may vary during holidays, weather delays, or carrier disruptions.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout.

Happy Tails Co. is not responsible for delays, lost packages, or additional shipping charges caused by incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

Please include:

• Your order number
• Photos (if applicable)
• A brief description of the issue

We will do our best to help resolve the issue with the shipping carrier.

Customs and Duties (Canada Orders)

For orders shipped to Canada, customers are responsible for any customs fees, duties, taxes, or import charges that may apply upon delivery.

These fees are determined by your local customs office and are not controlled by Happy Tails Co.

Contact Us

For shipping questions, please contact us at:

Happy Tails Co.
Email: hello@happytailsco.shop
Website: happytailsco.shop

Thank you for supporting small-batch treats made with care—and helping rescue dogs in need with every purchase.