FAQ | Happy Tails Co.

Happy Tails Co. - Frequently Asked Questions

Q: What types of pets do you cater to?

A: While our collection features a wide range of products for dogs, we also offer a selection of items for cats and other furry friends. Whether you're searching for the perfect chew toy for your playful pup or a cozy bed for your cuddly kitty, we've got something for every pet lover.

Q: What makes your products unique?

A: At Happy Tails Co., we believe in quality without compromise. We carefully select each product based on its durability, safety, and overall appeal to pets and their humans. We strive to offer unique and innovative items that you won't find anywhere else, ensuring your pet stands out from the pack.

Q: What are your shipping options?

A: We offer FREE worldwide shipping on everything in store. Please look at our Shipping Policy page for more information.

Q: What is your return policy?

A: We want you and your pet to be completely satisfied with your purchase. If for any reason you're not happy with your order, simply contact our friendly customer service team within 30 days of receiving your items, and we'll be happy to assist you with a return or exchange. Please see our detailed return policy Refund & Return policy for more information.

Q: How can I contact customer service?

A: We're always here to help! You can reach our paw-some customer service team by email at support@happytailsco.shop. We're available Monday through Friday from 9:00 AM to 6:00 PM EST to answer your questions, offer product recommendations, or just chat about your furry friends.

Q: Are your products eco-friendly?

A: We're committed to doing our part to protect the planet. We're actively working to expand our selection of eco-friendly products made with sustainable materials and manufactured using responsible practices.